Experienced Customer Service Consultant

Overview

Looking for part-time work (4 hours/day)

at $2.27/hour ($200.00/month)

College Graduate

Last Active

January 22nd, 2016 (3249 days ago)

Member Since

July 10th, 2014

Profile Description

I've been working as a Customer Service Representative for over 6 years now through various BPO companies. In 2008, I started working as an Education Loan Consultant under JPMC which is a well-known bank based in the US, I stayed in that program for 2 years answering inbound calls from customers who are applying for an education loan. My job includes answering general queries and identifying eligibility requirements for the said loan, hence checking lists of schools affiliated with the loan program. Thus, also includes assisting customers all throughout the application process until they receive the loan proceeds.
After staying with JPMC program I then worked for TransUnion which is a premiere Credit Reporting Agency (CRA) also based in the US. There I worked as a Credit Reporting Analyst. My task includes answering queries about customers credit score, identify what's causing changes in credit score, checking recent applications of customers for any loan, mortgage, credit card, etc. In this program I also have experience in dealing with some collection agencies for managing customer debts.
I also worked with TalkTalk, one of the top telecommunications company based in the UK. I worked there for 2 and a half years, answering inbound calls to assist customers with modifying or customizing there existing telephone line service, processing payments, discussing bill details and disputes. I also worked there as a Customer Service Manager; handling customers complaints regarding service and telephony experience, bill dispute and other general complaints.
Now, I am working for Telstra, a premiere telecommunications company based in Australia. My job focuses on handling customer service assistance for clients who have an existing postpaid service, handling billing concerns, hence assisting customers with signing up for a new postpaid line. I also assist customers with their telephone and internet service queries and applications.