I was a hotelier for 10 years in a 5 star hotel here in Cebu City. For 2.5 years, I worked as a Guest Service Center Agent. Guest Service Center is a one stop shop of the hotel where we answer outside and internal calls, assist guest requests from the hotel rooms, make room reservations, flight bookings and rebookings, handle complaints and answer all questions that the hotel guests may have.
For 4 years, I worked as a Service Associate in Front Office. As a Front Desk Associate, we do check-in and check-out, cashiering, guest assistance and handle complaints. I have had the chance to work in our VIP lounge where we also do F&B task like serving snacks and coffee and tea.
For 2 years, I was promoted as a Service Leader -Groups Coordinator in Front Office. I still do the Service Associate tasks, handle group arrival and departure.
Then I felt that I need to something new to give me new ideas and learnings, I applied as Events Manager in Sales & Marketing. Luckily I was chosen and got the promotion. As an Events Manager, we handle corporate room bookings, organize meeting and events.
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