Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $1.48/hour ($260.00/month)

College Level

Last Active

July 9th, 2014 (3811 days ago)

Member Since

July 10th, 2014

Profile Description

February 2014 – May 2014
Work at Home JMH Tix Inc
Campaign: Ticket reselling company
Position:
Data Encoder
Duties:
a) Keeps accounting of credit cards, purchases on track
b) Monitors and encodes ticket sales data
c) Usage of PCs via remote access to check on available/upcoming events
February 2013 – February 2014
Kirtan Communications
Position:
Marketing Manager
Duties:
a) Quality Analyst - Monitored recorded and live calls for quality purposes and
validation, conducted coaachings for agents and team leads
b) Created ads: fliers, print ads, tv ads
c)
Created business analysis and proposals
d)
Initiated interviews for applicants
e) In charge of Operations – monitored agents performances, conducted
coachings; in charge of keeping in communication with clients and brokers
June 2012 – November 2012
VXI Philippines, Inc. -- Makati City
Campaign: American satellite service provider
Position/s:
Sales Associate
Duties:
Received inbound calls; create new account and orders for new customers
signing up for the service.
March 2011 – April 2012
ACS (Affiliated Computer Services) -- Pasay City
Campaign: Loan services for the American federal government
Position/s: i) Customer Care Specialist
ii) Collections Specialist
Duties:
i)
Received inbound calls from customers regarding billing inquiry and
made payment arrangements for customer who are unable to pay.
ii) Initiated outbound call to customers who have overdue accounts;
collection of payment and payment arrangements.
October 2010 – January 2011
24/7 Customer Inc. -- Makati City
Campaign: UK Telecommunications provider
Position/s: Customer Service Representative
Duties:
Received inbound calls from customers regarding billing inquiry and
provided basic troubleshooting for mobile phones
March 2010 – October 2010
Aegis PeopleSupport -- Makati City
Campaign: Loan services for an American private bank (federal and private loans)
Position/s: i) Customer Care Specialist
ii) Subject Matter Expert
Duties:
i)
Received inbound calls from customers regarding billing inquiry and
made payment arrangements for customer who are unable to pay.
ii) Provided skill trainings and assisted newly-hired employees during their
nesting period, evaluated communication and product skills.
October 2007 – January 2010
Teletech – Bacoor, Cavite
Campaign: Australian Telecommunications Provider
Position/s: Customer Service Representative
Duties:
Front liner, customer-pacing email representative, assisted customers with
billing concerns and order creation for new orders and service modifications.