Marketing Professional | After Sale Support

Write engaging blog posts, articles, and web content to attract visitors and improve brand visibility. Use content marketing strategies to drive traffic and improve user engagement.

Provide timely customer service regarding product returns, exchanges, and issues. Assist customers in navigating the website, and answering product, pricing, or shipping queries.

Accurately input and maintain RMA details in the system, keeping track of return status, customer information, and product condition.

Create and manage paid and organic campaigns on platforms like Facebook.

Use customer relationship management (CRM) tools to track customer interactions, orders, and preferences, ensuring timely follow-ups and excellent service.

Using analytics tools to optimize audience targeting and creative performance.

Develop and execute long-term branding strategies that position the company’s products or services effectively in the market.

Coordinate with the warehouse or inventory team to track returned items, inspect their condition, and restock or dispose of products as needed.

Coordinating with cross-functional teams to deliver campaigns on time.

Creating visuals for social media, email campaigns, and landing pages. Ensuring alignment with brand guidelines and campaign objectives.

identify opportunities to suggest related products or higher-value items to customers during the sales process to increase average order value.

Keeping up with evolving digital marketing trends and tools.

Manage the order fulfillment process, from order entry to tracking shipments, ensuring customers receive their products in a timely manner.

Analyze situations and find the most effective solutions, whether handling complex return cases, resolving customer complaints, or optimizing marketing strategies.

Prioritize tasks effectively, managing deadlines for processing returns, completing marketing campaigns, or fulfilling customer orders.