Customer Resolutions , Virtual Secretary, Technical Support, Customer Service

Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($500.00/month)

college graduate

Last Active

March 21st, 2015 (3637 days ago)

Member Since

July 9th, 2014

Profile Description

1. Customer Resolutions Coordinator at Telstra
-Resolves product or service problems by clarifying customer’s complaint
-Determining cause of the problem, selecting and explaining the best solution in solving the problem
-Advancing correction or adjustment and following up to ensure resolution.
-Recommend appropriate products or services by collecting customer
information and analyzing customer’s needs.
-Prepare product or service reports by analyzing customer information
-Ability to absorb and apply new and changing information.
-Contributes to team effort by accomplishing related results as needed
-Appointment/Schedule Setting
-Handled high volume of outbound calls efficiently
-Research required information using available resources
-Follow standard processes and procedures
-Redirect problems to appropriate source
-Accurately process and record call transactions using computer and CRM tool
-MS Word
-MS Excel
2. Online English Teacher to Japanese and Chinese Students
-I teach basic English to Japanese/Chinese students
-Deliver 1:1 Online English Tutoring Service for English Language Learners
-Strong Command of verbal and written English communication skills
-Provide editing and correctional feedback, verbal and written to pre-specified requirements
-Perform assessment and evaluation of the progress of student's English skills
-Research required information using available resources
-Follow standard processes and procedures
-Accurately process and record call transactions using computer and CRM tool
-MS Word
3. Technical Support Representative
-Troubleshoot on software related issues and internet connection
-Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
-Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
-Research required information using available resourcesFollow standard processes and procedures
-Identify and escalate priority issues per Client specifications
-Redirect problems to appropriate resource
-Accurately process and record call transactions using computer and designated CRM tool
4. Retail Banking Officer Citibank (Australia)
-I was a retail banking officer for the mortgage and wealth management program
-Encoding and updating customer accounts
-Answering queries regarding customer account
-Phone Skills
-Effectively handles high volume of inbound calls
-Customer Service
-Follow standard processes and procedures
-Accurately process and record call transactions using computer and CRM tool
-MS Word
-MS Excel
5. Marketing Management Officer Trainee
-Preparing, planning and project managing the publication of all publicity material to maximize brand promotion.
-Creating marketing campaigns and working with the company's external PR agency to see them executed.
-Creating and developing new innovative ways to communicate the company message to their existing customers.
-Planning and project managing marketing events Evaluating the effectiveness of all marketing activity.
-Developing and implementing an internal marketing programme.
-Supporting the marketing manager in day to day marketing activities
-Plan, develop and deliver campaigns as agreed within timescales