Customer Service Representative for Financial Accounts

Overview

Looking for full-time work (8 hours/day)

at $3.07/hour ($540.00/month)

College Graduate

Last Active

July 9th, 2014 (3812 days ago)

Member Since

July 9th, 2014

Profile Description

• Maximizes the recovery of outstanding debts from former customers using effective negotiation and settlement techniques, ensuring the highest levels of customer service at all times.
• Required to resolve past due accounts that includes Customer Service skills, to help customers who may be experiencing financial difficulties. Exerting good listening skills, with an appreciation of the issues people can face in their daily lives, negotiate solutions to help them resolve overdue payments.
• Responsible for providing customer driven service that should achieve standards for productivity, efficiency and quality. I ensure that instructions/requests are correctly interpreted and fully "owned" and "actioned". I also ensure that any common errors/complaints/irregular transactions are identified and escalated in accordance with procedures in a timely manner
• Does payments administration, processes, allocate and follow up all on payments received onto customers' accounts. I have to ensure that outstanding payment queries are resolved and customer accounts are effectively maintained.