Real Estate Virtual Assistant | Property Management, Social Media Marketing, Loa

Experience in property management support across residential leasing and short term rental operations. Managed tenant applicant intake by building automation workflows connecting Rightmove inquiries through Outlook, intake form submission, and Google Sheets data population. Created tenant application forms and screening scripts to streamline leasing, and coordinated property viewings between prospective tenants and landlords. Also managed turnover operations across seven markets, coordinating post checkout cleaning schedules, partnering with exit inspection teams to document missing or damaged items, and scheduling staff for exit inspections and key deliveries.

I have extensive experience providing customer support via phone, email, and live chat. Over the years, I’ve developed strong communication and problem-solving skills, allowing me to quickly assess a customer’s tone, concerns, and expectations. I’m skilled at adapting my approach based on the situation, de-escalating issues, and delivering clear, effective solutions while maintaining a positive customer experience.

Experience in social media marketing through designing property listing advertisements and marketing materials using Canva for listings on Rightmove. Also handled caption writing, hashtag research, and engagement tracking to improve organic reach on Facebook and Instagram.

My educational background is in accounting. While I am not a CPA, I have a strong foundation in basic bookkeeping, including recording transactions, managing accounts, and maintaining accurate financial records.