Technical Services Engineer

Overview

Looking for part-time work (4 hours/day)

at $6.65/hour ($636.36/month)

College

Last Active

July 9th, 2014 (4356 days ago)

Member Since

July 8th, 2014

Profile Description

•With the eLearning Technical Services Engineer
•Answer confidently customer questions, follow-up with customers daily with regards to their concern to ensure every issue will be attended promptly and documents all customer calls and emails concern.
•Conduct Product and Implementations Training
•Training new user/ new colleague/ sales team on how to use the eLearning software, STOP DataPro, CoastalFlix and services.
•Installing and renewing courses in site.
•Escalate concerns and issues to Level II if needed.
•Cascades training and any DES/ SalesForce Development/ updates to the Team.
•Monitor Import/Export Routine and FTP.
•Works 24/7 when after-hours phone is assigned to me
•Promote and ensure high quality customer service assistance to maintain great customer support relationship.
•Accepts additional task and project given to me by the Supervisor such as creating call logs report, attendance tracker, emailing team attendance, DeS development Testing and ensuring to meet the deadline.
•Provides suggestions for Team career growth and development.
•Created and shared knowledge base and FAQs to the team for easier troubleshooting assistance with the customer.
•Participates in DuPont training and events.