I had been employed as a Customer Service Representative (CSR) for about 3 years now. Handling this kind of job requires me to speak and write/encode in English, since I speak to Americans everyday, 8 hours a day, 5 days a week. Multi-tasking is one of the skills I have learned from this kind of job, which includes typing while speaking and listening to an American customer over the phone, but most of the time I do researching for information required while speaking to a customer on the tools provided using a computer and an internet connection.
Prior to working as a Customer Service Representative, I used to work as a Database Administrator (DBA) in a supermarket that has
four branches. My tasks as a DBA includes network and database maintenance, troubleshooting.
While employed as DBA in that supermarket I was asked to do other tasks like cashiering, acting supervisor when the supervisor is out, maintaining an organized filing cabinet for company documents and also keeping confidential records secured.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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