Call center pofessional

Overview

Looking for full-time work (8 hours/day)

at $2.27/hour ($400.00/month)

b.s. tourism

Last Active

July 21st, 2014 (3880 days ago)

Member Since

July 7th, 2014

Profile Description

Technical Support Representative (13 years experience)
? Troubleshoot internet and network related problems and equipments for various companies, handled inquiries from clients and internal staff,
acted as team assistant to supervisor, scheduled shifts of the team
? Handled telephony faults and provided assistance in setting up DSL connection
? Floor Support for the Trainees, handling newly hired trainees, barging in their calls and listening on the flow of their call. Helping them the proper troubleshooting and coaching them on what to do to resolve the problem. Giving them the meaning of quality and quantity calls
? Acted as Officer in Charge in the absence of the supervisor, managed team’s performance, performed administrative work such as filing for daily time record and overtime forms, computed the group’s daily and weekly average handling time, staff time and aux time.
Data Analyst- Banking Industry
? Performed data gathering, data inputting, and data analysis for Misys International Banking Systems, Inc.,
using programs such as GEMS, Touch Paper, Opics, Trade Innovation, and ESC link wherein clients want to link up their computers in Midas
Visa Processing Support Staff- Australian Embassy
? Provided information and application procedure for procuring visa, scheduled interviews and appointments of applicants, maintained and cross-checked daily files and reports, performed data-encoding and editing functions
Message Handling/ Data Security Support
? Responded to customer’s queries and encoded information relayed by phone, ensured security of computer and voicemail password requests, ensured security of all employees, security, organized , filed and systemized official correspondence and letter, maintaining and implementing team’s unity and having weekly meetings