Edwin

Experienced Customer Support and VA

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Overview

Looking for full-time work (8 hours/day)

at $4.80/hour ($909.09/month)

Associates degree

Last Active

November 11th, 2025 (220 days ago)

Member Since

July 7th, 2014

Profile Description

I have extensive experience in Customer Support, for the past 7 years I've been using Freshdesk, Zendesk and Help Scout to handle email tickets, returns, refunds, apply and cancel subscriptions, sending individual email such as newsletters, reset and resend passwords. I have years of experience using Shopify. I update/create product ---------- eck Order details and send tracking for customers orders. 
My ability to work well with others is one of my asset. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward working with you as a customer service rep and a go-to-guy for any additional task you need assistance with. I am confident I will make an immediate contribution to your team.

Top Skills

Experience: 5 - 10 years

Hi there! I have strong experience in Shopify Customer Support and hands-on knowledge of tools like Zendesk, Freshdesk, Re:amaze, and HelpScout. I can efficiently manage your Shopify store while delivering dependable, friendly customer support. I’m a team player who brings a calm, professional approach to every interaction. I’m skilled at multitasking, quick to learn new systems, and always ready to help wherever I’m needed. If you’re looking for someone who can contribute right away and become your reliable support VA, I’d love to join your team. I’m confident I can add value from day one!

Experience: Less than 6 months

Hi there! I have strong experience in Shopify Customer Support and hands-on knowledge of tools like Zendesk, Freshdesk, Re:amaze, and HelpScout. I can efficiently manage your Shopify store while delivering dependable, friendly customer support. I’m a team player who brings a calm, professional approach to every interaction. I’m skilled at multitasking, quick to learn new systems, and always ready to help wherever I’m needed. If you’re looking for someone who can contribute right away and become your reliable support VA, I’d love to join your team. I’m confident I can add value from day one!

Experience: 5 - 10 years

Hi there! I have strong experience in Shopify Customer Support and hands-on knowledge of tools like Zendesk, Freshdesk, Re:amaze, and HelpScout. I can efficiently manage your Shopify store while delivering dependable, friendly customer support. I’m a team player who brings a calm, professional approach to every interaction. I’m skilled at multitasking, quick to learn new systems, and always ready to help wherever I’m needed. If you’re looking for someone who can contribute right away and become your reliable support VA, I’d love to join your team. I’m confident I can add value from day one!

Other Skills

Basic Information

Age
42
Gender
Male
Website
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Address
Teresa, Rizal
Tests Taken
DISC
Dominance: 34
Influence: 34
Steadiness: 22
Compliance: 9
English
C1(Advanced)
Government ID
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“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”

Tyler Gies

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“I'm working with a very very talented person.”

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