Technical Support / Customer Service /Chat and Email Support / Encoder

Overview

Looking for full-time work (8 hours/day)

at $1.14/hour ($200.00/month)

Associate Degree in Information Technology

Last Active

July 7th, 2014 (3811 days ago)

Member Since

July 7th, 2014

Profile Description

I am currently looking for an online job (part time/full time). I'm a graduate of
Diploma in information Technology. I started working at Teleperformance
Bacolod
as Technical Support Tier 2 for Dell Inkjet Printers what we do is dispatch technician, order entry, handle Escalations and
email. I have been working there for a year and 6 Months then I worked for Teletech Bacolod for 2 months as a Technical Support / Customer Service For Charter Cable then I was hired in Panasiatic Bacolod for 6 months as
Technical Support / Customer Service for straight talk wireless my support is with Phone Activation and doing replacements for bad orders like defective sims and phones then I have worked in Convergys Bacolod as a Chat Support for 3 years. We are supporting inquiry, product escalation, order entry and technical support after 3 years I was transfered to Voice for upselling and technical support. I have been a mentor as well in handling irate customers for the team. I also collect data for surveys from the customer and find ways to improve our team to be the best.