Technical Helpdesk Analyst/Technical Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($900.00/month)

BS COMMERCE

Last Active

August 2nd, 2022 (865 days ago)

Member Since

July 7th, 2014

Profile Description

A seasoned Technical Helpdesk Analyst/Technical Support Specialist/Customer Support Representative with
extensive experience dealing with customer support issues and troubleshooting product technical issues, as well as exposure to office work procedures and an "English Only" environment.

Applying a comprehensive understanding of information technology products and services to more difficult
assignments and assisting less experienced workers with technical concepts, methods, and procedures.

Competent to work on complex tasks (or parts of larger projects) and providing a full spectrum of technical
support. 

Provides functional and technical help to less experienced employees on occasion, such as:
- technical assistance with computers
>resolve issues with internet services such as connection, email, and surfing
>installation and reinstallation of hardware, software, and operating systems
>upgrades and downgrades to cable TV, cable internet, and digital phone services

Oversees and coordinates with the quick-response customer support team, and communicates with clients (over the phone) to troubleshoot, analyze, and diagnose more complex issues, as well as enlist appropriate technical resources to resolve client issues.

Provides rapid and competent Help Desk service under minimum supervision by quickly processing and prioritizing problems.