Overview
Looking for full-time work (8 hours/day)
at $3.78/hour ($729.60/month)
Bachelors degree
Last Active
June 23rd, 2026 (yesterday)
Member Since
July 7th, 2014
Profile Description
Detail-oriented professional with over a decade of experience in quality assurance and customer service. I specialize in implementing process improvements that directly impact efficiency and accuracy, such as reducing data errors by 15% and boosting customer satisfaction to 95%. I bring strong technical skills in Microsoft Office and CRM software, and I am seeking a data-focused role to leverage my problem-solving abilities and commitment to high-performance standards
Top Skills
Customer Support
Experience: 10+ years
- Mentored and coached both new and tenured agents across multiple campaigns (e.g., Capital One, HSBC), driving significant improvements in performance metrics. - Spearheaded initiatives that boosted CSAT and NPS scores through targeted training on soft skills and effective issue resolution. - Implemented quality assurance frameworks that enhanced overall team quality scores and leveraged sales strategies that consistently exceeded sales goals. This approach ensured data accuracy, compliance, and a high standard of customer care across all teams supported.
Other Skills
Basic Information
- Age
- 43
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Muntinlupa City, Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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