Overview
Looking for full-time work (8 hours/day)
at $3.18/hour ($560.00/month)
College Graduate
Last Active
July 6th, 2014 (3925 days ago)
Member Since
July 6th, 2014
Profile Description
• Develop and implement customer service policies and procedures
• Define and communicate customer service standards
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• ensure the necessary resources and tools are available for quality customer service delivery
• Review and track customer complaints resolution
• Handle complex and escalated customer service issues
• Monitor accuracy of reporting and data base information
• Analyze relevant data to determine customer service outputs
• Identify and implement strategies to improve quality of service, productivity and profitability
• Coordinate and manage customer service projects and initiatives
• Evaluate and performance manage staff
• Identify and address staff training and coaching needs
Top Skills
Other Skills
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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