Client Service Group Head

Overview

Looking for full-time work (8 hours/day)

at $2.63/hour ($509.09/month)

College Graduate

Last Active

July 6th, 2014 (4355 days ago)

Member Since

July 6th, 2014

Profile Description

• Develop and implement customer service policies and procedures
• Define and communicate customer service standards
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• ensure the necessary resources and tools are available for quality customer service delivery
• Review and track customer complaints resolution
• Handle complex and escalated customer service issues
• Monitor accuracy of reporting and data base information
• Analyze relevant data to determine customer service outputs
• Identify and implement strategies to improve quality of service, productivity and profitability
• Coordinate and manage customer service projects and initiatives
• Evaluate and performance manage staff
• Identify and address staff training and coaching needs