Six years experience in general IT support and Customer Service. Worked with Linksys for 3 years as a tech support specialist and been promoted as a tear 2 and escalation. The other years would be for Cisco as an Engineer - Cisco Services. Specialized in Cisco IOS, CPE devices, Cable Modem Termination Systems, SIP, MGCP, Docsis, PacketCable, Moca, WLAN, LAN, RIP, STP, EIGRP, OSPF, WAN connections, Microsoft, Apple IOS, Linux etc..
With a strategic mindset, I am able to visualize solutions to problems quickly, and can data mine relevant statistics to provide insight into business direction.
Certifications: Cisco Certified Network Associate
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