Current Employment Status:
Hired Full Time on May 31, 2016
Jan 2022- Present
Team Lead Gen LLC
Trainer
Tracked and chased unsettled account balances, providing reports and findings to
inform management.
Processed invoice payments and recorded information in account database.
Training new center partners to prepare them for the campaign to dial.
May 2016 - August 2018
Team Lead Gen LLC
Executive Assistant
Recruited, hired and provided training for new trainers to complement workforce.
Onboard and coaches’ new hires to make sure they are ready to do the task.
Prepares weekly payroll
Assist the CEO in overseeing the day-to-day operation, prepares calling
assignments and make sure that orders are fulfilled accordingly
Handled client correspondence and internal communications in professional
manner.
Helped less experienced staff manage daily assignments.
Managed information on company databases for different organizational activities
to track history and safeguard accurate information.
October 2015 - May 2016
Team Lead Gen LLC.
Appointment Setter
Appointment Setting for Commercial Cleaning Companies.
March 2016 - March 2017
Appointment Setting Medicare Easy Street Ohio
Business to Customer call out for potential customers and sets up a
meeting for an insurance broker.
Virtual Assistant - Social Media Top Team
October 2012 – August 2013 (10 months)
Duties and Responsibilities: Setup Social Media accounts and Manage and Maintain Social Networking sites, Internet Marketing, do online research and data gathering, do administrative works like organizing documents and conduct interviews of new applicants.
Virtual Assistant
Wharton Business Foundation Inc.
July 2011 – April 2012 (10 months)
Duties and Responsibilities: Prepares and process client documents. Check on clients account status, Receive inquiry calls and call out clients as well, Internet Management and Sales.
Sales Associate
AA Global Homeshoring Inc.
February 2011 – July 2011 (6 months)
November 2013-June 2014 ( 7 months )
Home based Sales and Marketing.
Duties and responsibilities: Efficiently and accurately answer customer service concerns. Provides detailed product information and generate sales.
Customer Service Associate
Cyber City Teleservices Ltd.
October 2007 – February 2011 (3 years 5 months)
Duties and responsibilities: (Telemarketing, customer service, technical support)Answers and resolve customer service issues and processing catalogue orders.Accounts handled: DirectTV and DSAT- Assist technicians in the installation and activation of satellites. 1800Flowers - Received and process orders, receives inquiry and resolve client order issues. Haband- Received and process orders and handles customer complaints.
Experience: Less than 6 months
Answered and managed incoming and outgoing calls while recording accurate messages. Handled client correspondence and internal communications in professional manner. Updated client correspondence files and noted additions in file index.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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