Executive Assistance and Administrative Function
Melanie has more than 20 years of work exposure assisting top-level managers and decision-makers both in-office and remote settings. Melanie helped and assisted in the areas of secretarial, administrative, and basic bookkeeping for different clientele.
Project Management
After ten solid years of working from home, she was able to hone her skills in leading a team. She is a dedicated project manager and can identify tasks and delegate to the "best member of the team" as per profile and/or expertise. Forecasting both manpower and needed skills to finish assigned projects. Very much involved from start to finish—a real team player!
Real Estate VA (USA and Australia)
Melanie is a well-rounded EA with wide exposure in the real estate industry. She is knowledgeable about Australia's real estate property management. She is also trained and exposed to using apps like PropertyMe, Property Tree,
Aside from Australia's property management, she is also an experienced short-term rental EA. She works with Airbnb, VRBO, LMPM, and IGMS with ease and confidence. Worth mentioning that she works in the background and integrates into different platforms.
Customer Service
As versatile and adaptable as she can be, Melanie accepted the challenge to do customer service assistance. Did some inbound calls and attended guest's/customer's inquiries via chat. True enough, she became more resourceful and prompt to have less time to respond to all important queries.
It is worth mentioning that she is also knowledgeable about the Amazon fulfillment process, as she had the opportunity to work in customer fulfillment customer service in the past.
Quality Assurance
Melanie embraced and welcomed additional skills in quality assurance to ensure that the team would meet the deadlines aligned with the time-budgeted tasks. Communicated promptly all QA results and discussed possible issues and mitigation needed for a particular issue. Her keenness to detail coupled with her team lead skills makes challenges easier to handle and manage.
Social Media and SEO
Direct involvement in managing social media accounts using different platforms. Conceptualized strategies to grow the audience and initiate interactions with the target audience. She assisted with content, images, Meta tags, and website optimization.
Other Skills To Mention
Aside from the routine administrative functions, Melanie can add more to her cup! A trained medical transcriptionist, trained website and graphic designer (teacher level, TESDA program), and ongoing learner of data analytic programs and QuickBooks management.
Also, Melanie is continuing her upskilling in project management through the help of a local government scholarship.
All these prove that Melanie is a strong believer that education is a powerful tool to reach and broaden your horizons.
Experience: 5 - 10 years
Experience: 5 - 10 years
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