For the past 14 years, I've dedicated myself to ensuring top-tier service quality in the BPO industry. From client engagement to comprehensive team training and process audits, my experience runs deep. I've played pivotal roles in launching 2 projects, crafting and sustaining essential quality processes throughout.With a focus on customer service and technical support, I've supported HR departments and multinational company employee services. I've led expansions, guaranteeing quality across departments and managed teams of up to 4
Experience: 5 - 10 years
I have been the head of operations of a start up call center. I have handled around 50 FTE during that time.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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