4988b0dfd0201dc4

Reliable Quality Assurance Specialist

EXPECTED SALARY
Php 25,000.00/month ( $517 USD )
20 hrs/wk ( $5.88 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
Quality Assurance Specialist
BASIC INFORMATION
Age:
32
Gender:
Male
Tests Taken:
None
Last Active:
2020-07-16
Member Since:
2014-07-03
SKILL SUMMARY

The big chunk of my work experience is more on assuring that the quality of service being provided is at the utmost. I have been a quality assurance specialist in a BPO industry for 6 years. My job requires me from client engagement down to training the whole team on processes updates, auditing and what not. I have been a part of a launch team for 2 projects. Being part of the transition team, I was the one who created, implemented and sustained all quality processes necessary for the project. Most of the teams that I handled were more on customer service and technical support team. I have been working as part of the quality team for several multinational company. I support the human resource department and the employee service (customer service and payroll). I spearheaded the expansion of the whole center in making sure that a quality model is installed for each department. I was previously the OIC of my team who handled 4 FTEs. I can work efficiently on SAP, TALEO,PEOPLESOFT and other HR systems. My excel skill is intermediate. I can speak and write English fluently.
My management skill can be rated 8 out 10. I have also been working as a part time VA for the longest time. I do admin works and email marketing.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Human Resource Management
  • Quality Assurance
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Email Marketing
  • Lead Generation
  • Infusionsoft
  • Magento
  • WooCommerce
  • Bookkeeping
  • Xero
  • Customer Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription

English
EXPERIENCE

I have been working in BPO industry which caters North America for the longest time . I have dealt and worked with several nationalities. Good and effective conversational skill has been a vital role in my job. since I'm dealing with different kinds of people starting from the top management down to the associates, my English experience has been honed.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Marketing & Sales
EXPERIENCE

One of the part time jobs that I had was generating leads for my client and do the email marketing for him. I was tasked to manage the email account and respond to the leads as necessary. My

SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Facebook Ads
  • Instagram Ads

Web Development
SKILL RATING
  • ClickFunnels
  • Infusionsoft
  • Magento
  • Shopify
  • WooCommerce

Webmaster
EXPERIENCE

I have no experience on this skill.

SKILL RATING
  • Ecommerce / Shopping Carts
  • Google analytics
  • Wordpress

Graphics & Multimedia
EXPERIENCE

I have no experience on this skill.

SKILL RATING
  • Recording Audio
  • Video Editing

Finance & Management
EXPERIENCE

I have handled payroll but did not dwell much on it. My experience in payroll has been with the HR system (SAP).

SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Invesment Researching
  • Payroll
  • Strategic Planning
  • Tax Preparation
  • Xero

Customer Service & Admin Support
EXPERIENCE

This is my forte. I have been with customer/employee services for about 6 years now. I have trained people on how to take calls. I make sure that our clients get the right quality that they paying for. I have never tolerated anything that is out of tune.

SKILL RATING
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Project Management
SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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