Workforce Reports Team Lead

Overview

Looking for part-time work (4 hours/day)

at $3.85/hour ($363.64/month)

BS in Electronics and Communications Engineering

Last Active

June 30th, 2014 (4370 days ago)

Member Since

June 30th, 2014

Profile Description

- Responsible for Reports Analysts’ performance, development, mentoring, and coaching to meet and continuously improve both the company and client service level metrics.
- Oversee reporting and assist WFM Manager in the supervision and execution of the activities and responsibilities of WFM department.
- Hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques specific to WFM functions.
- Lead staff in accordance with policies and procedures of the company and client requirements and expectations.
-- Evaluate department processes.
- Recommends and coordinate needed changes based on process analysis.
- Responsible to meet team productivity and quality goals.
- Communicate with managers and other business partners.