Client Account Manager

Overview

Looking for full-time work (8 hours/day)

at $6.60/hour ($1,272.74/month)

Bachelors degree

Last Active

July 7th, 2026 (3 days ago)

Member Since

March 2nd, 2021

Profile Description

Experiences:

Client Account Manager
Manulife Data Services Inc. (August 2020 – June 2026)
Financial Account – US based financial institution, 401(k) Record-Keeping services; John Hancock

We are designated to work with specific clients and employers to assist them in maintaining accurate records of their 401(k) plan contracts. This involves reaching out to clients, their plan's Third-Party Administrator (TPA), and Financial Advisor through email or phone calls. Our role includes helping clients ensure that their employees' requests are processed correctly and efficiently. Additionally, we allocate participants’ contributions according to the instructions provided by the clients.
 

Team Leader
Sykes Asia Inc ( August 2014 – August 2020 )
Technical Account – CenturyLink

We leverage data from reports on both controllable and non-controllable metrics to effectively coach Technical Support Representatives (TSRs) toward enhanced performance. Our responsibility includes ensuring that all tea ---------- mbers achieve their metric targets and goals. By monitoring service calls, emails, and other communication channels, we assess agents' technical accuracy and adherence to company policies. Additionally, we closely track each tea ---------- mber's performance through their scorecards.
 

Technical Support Representative
Qualfon Philippines (September 2013- July 2014)
Technical Account – StraightTalk

We provide exceptional customer service both over the phone and through email, utilizing available resources and tools to effectively address customer issues and guide them through solutions. We ensure that accurate information regarding customer issues, requests, and actions is entered into the client tool. Our team consistently meets predefined metric objectives and adheres to the customer’s established processes, procedures, and business rules. We take pride in representing the client in a professional manner at all times.