Customer Service

Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($500.00/month)

College Graduate/ Bachelors Degree in Business

Last Active

June 29th, 2014 (3822 days ago)

Member Since

June 30th, 2014

Profile Description

PROFESSION EXPERIENCE/OCCUPATION
CALL CENTER INDUSTRY- 24/7 Customer Philippines 8th Flr 6781 Insular Life Building Ayala Avenue Makati City
POSITION
• Customer Service Representative – August 13, 2009 –January 13, 2013
TELCOMMUCICATION Australian Account
(Taking customer
service related calls like taking payments and any product queries and business case)
CALL CENTER INDUSTRY - ePLDT Parlance Systems Inc 222-224 N.Garcia St. cor Jupiter Makati city. (8987100)
POSITION- For US Satellite TV Account
• Helpdesk Specialist/Supervisor (Escalation, Chat Specialist and Coaching ) – ePLDT
Parlance Systems Inc 222-224 N. Garcia St, cor .Jupiter Makati City
(Taking Escalated calls and coaching; queries; billing; complaints) February 02, 2007-
July 3, 2009
• Customer Service Representative III (Junior Supervisor) – ePLDT Parlance systems Inc. 222-224 N. Garcia st cor Jupiter Makati city
(Handling
new hires, doing buddy up method with new hires to improve call handling skills, side by side monitoring, giving tips and techniques on how to handle customer service related calls
and evaluating how new hires handle the call, giving beneficial resources related to product for additional product knowledge.) July 21, 2006- January 31, 2007
• Certificate Calls/Sales (Inbound sales and customer service representative) – ePLDT Parlance Systems Inc. 222-224 N.Garcia St. cor Jupiter Makati City
(Customer service related calls and up selling) June 2005 – July 2006
• Customer Service Representative I – ePLDT Parlance Systems Inc. 222-224 N.Garcia St. cor Jupiter Makati City
(Taking customer service related call: Billing, Programming and other services that the company can offer and promoting the services that the company can provide) May 2004- June 2005