Expert Customer Service Professional

Expert Customer Service Professional | Virtual Assistant

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

Bachelors degree

Last Active

September 7th, 2018 (2289 days ago)

Member Since

June 29th, 2014

Profile Description

I have been in the Business Processing Outsource (BPO) for more than
10 years with exposure to multiple line of business like technical support, financial customer service, back office support for a legal software and stock market, market data analyst, for Thomson ONE and health advocacy. I started as an entry level technical support agent and worked my way to a leadership post. i am exposed to administrative tasks and report writing as part of my responsibilities and gained mastery overtime. I am eloquent in the English language and I am also part of a technical working group that is responsible for proposal writing when I worked for a non government organization that focuses on health particularly Tuberculosis. Providing excellent customer service is a skill that I have mastered over my 10 years of being exposed to different types of people whether be it on the phone or face to face. I have an active and creative mind that you can capitalize on in brainstorming for product or service improvements.
- Operations Manager in one of the leading BPO in the Philippines
- Technical writer of articles and product/service reviews and project proposals for 3 years
- Area Team Leader in a non government organization focusing on health for 3 years
- Expertise in formal and non formal written correspondence (emails etc)