I've been described as someone who makes sure to get things done, put plans into action and turn big ideas into reality. I can manage your social medias that will make your work much easier and will help you get more exposure by posting helpful content for your viewers and potential customers. A trustworthy customer support helping e-commerce and travel companies boost their client's satisfaction rate through phone,
I have worked for 2 years as a subject matter specialist for a travel company which boosted my knowledge in the travel industry. I have also worked as a virtual assistant for a start up travel agency,doing recruitment and making sure they get quality agents that will be an asset to the company, not a liability. Aside from the travel companies, I've worked for an e-commerce company as customer support,helping them create orders, assist customers who wanted to place an order and also those who had problems with their orders. I have also worked for other businesses from the US. Either a start up or a large company. I helped them set appointments for potential clients that will help boost their sales revenue. One of which is a privately owned Real Estate Company.
I am proficient in using Softwares/Apps/Programs like zendesk, mailchimp, slack, tawk.to, lucky orange, big commerce, basecamp, canva, wordpress,
Furthermore, I possess excellent verbal & written communication skills. I am self-driven, reliable and have strong prioritization and time management skills. I have excellent experience in Microsoft Office,
Google Docs and other related applications and can learn new system applications quickly and efficiently.
My goal is to, not just meet my client's expectation, but to exceed it!
JOB EXPERIENCE and SKILLS
Virtual Assistant
Social Media Manage
Customer Chat Support
Sales Chat Support
Administrative Assistant
Customer Service Representative
Order Taker
Inbound Sales Agent
Outbound Sales
Appointment Setting
Lead Generation
Booking Agent
Good Communication Skills
Multi-Tasker
Can work with minimum to no supervision
Fast Learner
Social Media Management
Web Researcher
Ability to work under pressure
Can adapt to any type of working environment
Flexible when it comes to scheduling
I can help you with (but not limited to):
1. Administrative Tasks
•Data Entry and Internet Research
•Database/CRM Management
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•Online File Organization using Dropbox, Google Docs and Spreadsheets
• Project Online/Team Management
• General VA
• Gmail, Yahoo Mail, Hotmail/Outlook
• File management using Google Drive, Dropbox
• Converting pdf to word
• . Data mining
• Basic Knowledge of Wordpress
2. Social Media Management
•Social Media profile set-up and verification for social media platforms
•Managing various social media platforms
3. Customer Service Support
•Chat/Phone/Email
• Bookings, Hotel Reservations/Travel with flights/Rental inquiries
• Order processing, follow-ups, refunds, coordinating with the manufacturer, etc.
I've been dealing with the English language since I was a kid. Though it's not my first language, we were taught to speak English in school. I've also been using English in a daily basis up until now since I am working with foreigners and English is the main language we use at work.
I have worked as an Outbound Sales Representative for a couple of B2C and B2B campaigns
With the jobs I had in the past, I had dealt with time management and a lot more. My account in the BPO industry (office based) is a US travel website.
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