QA Test Specialist

• Analyze website SEO metrics to pinpoint growth opportunities and high-impact areas for improvement. • Formulate data-driven SEO strategies focused on enhancing search engine rankings, organic traffic, and brand visibility. • Determine and prioritize critical SEO initiatives to ensure resources are focused on the most significant ranking factors. • Develop streamlined SEO action plans that translate complex data into clear, executable steps. • Optimize on-page elements, including page titles, meta descriptions, headings, and internal linking structures, to improve search relevance. • Conduct thorough content audits to ensure keyword alignment and optimal page structure for both users and search engines. • Enhance website readability and user experience by providing actionable suggestions for content improvements. • Identify content gaps and strategic opportunities to expand the site’s keyword footprint and topical authority. • Diagnose and resolve fundamental technical SEO issues, including broken links, metadata omissions, and indexing errors. • Assess and address technical barriers such as page speed bottlenecks and crawlability hurdles to improve site health. • Deliver precise technical recommendations and implementation fixes to maintain a search-friendly site architecture. • Collaborate effectively with development teams to resolve complex technical requirements requiring specialized support. • Monitor and track keyword performance, organic traffic trends, and overall campaign progress using industry-standard tools. • Generate concise, accessible reports that highlight complete milestones and outline upcoming strategic priorities.

• Hotfix Development & Lifecycle Management: Orchestrate the development, deployment, and long-term maintenance of critical software patches, including Microsoft OS security updates, firmware revisions, and currency-specific hotfixes. • Quality Engineering & Strategic Planning: Author and execute comprehensive test plans that validate both functional and technical requirements, ensuring all deliverables strictly align with client specifications and quality benchmarks. • Project Leadership & Stakeholder Alignment: Participate RTC (Release To Customer) meeting sessions with international counterparts and management to define and validate project scopes and finalize test summaries prior to customer release. • Operational Reporting: Maintain rigorous project transparency by providing daily progress updates and status reports for all active workstreams, ensuring stakeholders are aligned on timelines and risks. • Process Automation: Drive engineering efficiency by implementing custom automation scripts designed to optimize the hotfix development lifecycle and improve overall system reliability. • Payment Infrastructure Testing: Execute end-to-end validation of payment flows, spanning from initial checkout through to final settlement confirmation across all major card networks (Visa, Mastercard, Amex, Discover). • Complex Financial Logic Validation: Verify intricate settlement scenarios, including split distributions to partners and merchants, as well as the accuracy of fee calculation engines for interchange and acquirer costs. • Transaction Integrity & Reversals: Validate high-stakes workflows for refunds and chargebacks, ensuring that proportional surcharge reversals and fee adjustments are calculated with 100?curacy. • Regulatory & Security Compliance: Enforce PCI-DSS standards through secure data handling and conduct specialized security testing on CounterPoint Payment Processors, CPMobile, Ingenico EMV/non-EMV firmware to prevent unauthorized software modifications. • Network Rule Compliance: Audit system logic to ensure strict adherence to card network surcharge rules, including the verification of maximum caps as mandated by Visa and Mastercard. • Consumer Transparency: Validate line-item breakdown engines to ensure fee transparency and accurate cost communication for end-users during the payment process. • Maintenance and Support: Served as a technical liaison, providing ongoing external support for POS and SelfServ Checkout infrastructure and technical training.

• Full-Stack Quality Assurance: Executed comprehensive end-to-end testing for single and multi-function printer systems. This covered firmware, middleware, and application layers, resulting in a 30?crease in post-release defects. • Multi-Platform Software Validation: Verified printer management solutions, including KMNetAdmin and KMNetViewer, across desktop, web, and mobile environments to ensure seamless cross-platform stability and performance. • Test Infrastructure & Optimization: Established robust test environments and authored detailed test cases, successfully expanding overall test coverage by approximately 40%. • Strategic Test Execution: Orchestrated diverse testing cycles—including functional, system, regression, localization, and acceptance testing—to maintain high-quality standards across various product versions. • Defect Management & Reporting: Leveraged JIRA to identify and track software defects, utilizing precise reporting and team collaboration to accelerate defect resolution turnaround by 25%. • SDLC Process Improvement: Implemented V-Model and Agile methodologies to optimize QA workflows, effectively reducing overall testing cycle time by approximately 20%. • Network & Scripting Reliability: Validated system stability in networked environments by testing drivers, PowerShell scripts, and essential protocols such as IPv4/IPv6, TCP/IP, SNMP, and LDAP. • International Collaboration: Partnered with cross-functional teams and Japanese stakeholders to facilitate the on-time delivery of multiple software releases with minimal production issues. • Test Strategy & Specification Development: Authored comprehensive test specifications for unit and integration phases based on functional designs, while developing robust test data and test cases to ensure high-quality system evaluations. • End-to-End Quality Assurance: Executed diverse testing methodologies, including Unit, Regression, Integration, and Performance testing, on Network Management Systems (NMS) such as INC-100MS, Mobile Tools, 3G, WCDMA, LTE, and MS5000 platforms. • Defect Lifecycle Management: Managed the full bug monitoring lifecycle by investigating, isolating, and registering defects; collaborated closely with developers and clients through detailed bug reporting to ensure timely closures. • Client Engagement & Acceptance Testing: Served as the primary representative for User Acceptance Testing (UAT), providing critical on-site and remote technical support to international clients during system migrations and environment setups. • System Deployment & Environment Management: Orchestrated the installation of new media releases across client and server environments, while maintaining configuration management monitoring to ensure environment stability for ongoing testing activities. • Cross-Functional Collaboration: Partnered closely with Japanese counterparts to provide comprehensive project updates, status reports, and risk assessments while maintaining strict adherence to established timelines.