Customer Service Delivery Lead

Overview

Looking for full-time work (8 hours/day)

at $3.28/hour ($636.36/month)

Bachelor of Science in Nursing

Last Active

January 7th, 2020 (2342 days ago)

Member Since

June 29th, 2014

Profile Description

My 7 years stint with BPO, makes me a qualified applicant for this position. I have started my career in BPO in 2007 as a Technical Support Representative with the first pioneering BPO company in the Philippines - Sykes-Asia. I got exposed to not only technical support but also customer service as it was the core driver of the company's success - customer satisfaction. I had been a consistent performer of the account and had garnered several rewards and recognition throughout my time as a TSR.
An opportunity opened for me for a leadership post within the company in 2009 and I got promoted as a supervisor. It was a pioneering Customer Service Account. With my skills
in communication and leadership, I was able to bring my team to consistently deliver quality performance for the next 3 years.
The total 5 years combined, i have developed my communication skills not only in speaking but also in the customer service principles and techniques which I believe, combining the two, will totally bring forth best of one in customer service.