Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $2.05/hour ($360.00/month)

College Graduate

Last Active

June 25th, 2014 (3936 days ago)

Member Since

June 26th, 2014

Profile Description

I am an account specialist who handles inbound calls for an American financial company. I am expected to resolve customer inquiries on eligibility information, billing, payment issues, account benefits and company assets. I also process payments, application and closure requests. I can confidently say that I constantly meet standards without compromising the quality of handled calls; I have received commendation calls during Production Floor Training Period, and even given the chance to be a Floor Support Agent for newly hired production floor trainees. I was assigned as a team manager’s apprentice who processes Online Research Requests and reports. Additional responsibilities for the account's line of businesses were assigned to me because of shown efficiency. These line of businesses include Website Chat Express Payments (which is done simultaneously while handling inbound calls), and the back office team who are trained
to process RemitCo Change of Address coupons and Automated Credit Dispute Verification (ACDV) for Portfolio, Charged off, and Fraud Accounts.
I will work with determination and self-discipline to meet your requirements. I am competitive and looking forward to contribute my wisdom and skills with your business.