Digital Operations Manager / Marketing Assistant / Client Success Manager / Customer Support / SEO & Social Media Management with 12 years of digital marketing experience in operations and project management, administrative support, social media marketing, search engine optimization, customer support, content management & keyword research, serving clients in the United States, Canada and Australia.
I have completed my English Test with High Advanced C2 as well as DISC Profile from Tony Robbins.
With extensive experience in streamlining operational workflows to support high-ticket sales and managing cross-functional teams, I am confident in my ability to enhance your company's efficiency and contribute to its long-term success. My background in creating scalable systems and improving operational processes uniquely positions me to excel in this role.
I am particularly skilled at identifying gaps in workflows and implementing actionable solutions that drive efficiency and better outcomes. My collaborative approach with cross-functional teams has allowed me to refine existing processes and develop new ones that align with the company's vision and long-term goals.
I am eager to bring my skills in operational management, process improvement, and team collaboration to Franki, Inc. I am confident that my experience in scaling operations and ensuring high-quality client experiences makes me a strong fit for this role. I would welcome the opportunity to further discuss how I can contribute to the continued growth and success of your team.
Experience: 2 - 5 years
Streamline digital processes to improve efficiency and productivity. Develop systems/processes, standard operating procedures, training videos, and create training portals/playbooks to help the business scale. Identify inefficiencies and implement process improvements to enhance operational efficiency.
Experience: 2 - 5 years
Serve as point of contact for key clients, ensuring their needs and expectations are met and maintain strong client relationships Ensure high levels of client satisfaction and retention.
Experience: 2 - 5 years
Supervise and mentor the operations team, ensuring high performance and professional development Coordinate with cross-functional teams, including sales, marketing, and creative departments Foster a collaborative and innovative team culture Ensure continuous training for team members
Experience: 2 - 5 years
Contribute to the development and execution of the agency’s strategic goals. Identify opportunities for business growth and operational expansion. Collaborate with senior leadership to align operational strategies with business objectives.
Experience: 2 - 5 years
Analyse campaign performance and generate actionable insights. Prepare and present regular reports on key performance indicators (KPIs). Use data-driven insights to refine strategies and achieve business objectives.
Experience: 2 - 5 years
Contribute on creation and execution of digital marketing campaigns. Monitor and analyse performance metrics to identify areas for improvement. Align digital operations with business goals and market trends.
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