An experienced and highly qualified customer service professional with more than 14 years of solid experience in the telecommunications industry with exposure to all key areas of expertise ranging from quality management, budget management, and customer survey (CSAT). A trained Six Sigma Green Belt and ITIL combined with strong background and exposure to all mediums of customer crossing point empowered to demonstrate the ability to transform process gaps to business opportunities. Also, a dedicated professional with an excellent track record on vendor quality management set-up, implementation and continuous improvement. Exhibited outstanding oral and written communication and presentation skills utilized during comprehensive top management reviews. Functioned as a sound decision maker and consultant towards achievement of significant internal and external metrics.
Proficient in Excel, Word and Powerpoint
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.