Rockstar Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 9th, 2026 (yesterday)

Member Since

February 17th, 2021

Profile Description

I'm ---------- . A self-motivated professional that thrives on innovation and overcoming challenges, learning new skills and encouraging growth around me.
When my clients win, I win.
I'll be more than happy to assist you! Have a great day!
Managing email correspondence: This includes organizing and responding to emails, filtering spa ---------- ssages, and flagging urgent messages for immediate attention.
Scheduling: Virtual assistants often manage calendars, scheduling appointments and meetings, and sending reminders to clients or tea ---------- mbers.
Data entry: If you have experience with data entry, be sure to highlight your accuracy and speed with programs like Microsoft Excel.
Social media management: Many virtual assistants help their clients manage their social media presence, including creating content calendars, scheduling posts, and responding to messages.
Research: Virtual assistants may be tasked with conducting research on various topics, compiling information into reports or summaries.
Customer support: Some virtual assistants act as the first point of contact for customers, handling inquiries and providing support through phone, email, or chat.
Administrative tasks: This includes a wide range of duties, such as managing files, organizing documents, and preparing presentations.

United Healthcare-CSR
Oct 2020 – July 2022

- Answers telephone and e-mail inquiries in a timely
manner.
- Furnishing members and health care practitioners with
details regarding members' benefits.
- Canceling members' plans upon their request, or due to
recurrent non-payment, if directed by your line manager.
United Healthcare- Supervisor
Aug 2022-April 2023
- Responsible for the attainment of client set goals,
efficiency targets and overall team performance.
- Performs consistent and effective coaching sessions to
address performance gaps.
- Analyzes agent's performance and develops an action
plan to bridge gaps.
- Conducts regular performance management to improve
challenged members of the team.

UHC Supervisor
August 2022 - August 2023 
 Possess knowledge in procedures, protocols, benefits, services, systems, and any other necessary information to resolve member issues and inquiries.
Serve as a “subject matter expert” in the health care experience that our members navigate daily for the applicable markets or products in scope.
Oversee team and provide subject matter expertise in applicable markets or products in scope.
Monitor and supervise agent performance and behavior.
Optimize procedures and keep staff motivated.
Oversee distribution of daily assignments, and ensures agent productivity and queue performance.
Golden Booth
• Virtual Assistant
July 2021- December 2022

- Scan social media profiles for events
- Grab photos of event flyer from posts and stories
- Upload event flyer via FTP to Admin Console
- Enter Events, Venues and DJ Profiles into Admin Console
- Manage Admin Console for upcoming and past events

Low Voltage Nation
• Community Account Manager
August 2021- December 2022

- Responds to customer inquiries & comments on social
platforms in a timely manner
- Build relationships with the online community
- Monitor and provide feedback on engagement/conversation
via social media channels to leadership
- Help manage project
- Communicate with vendors
I’d love to discuss how we could successfully work together