I have more than 2 years of experience in an inbound call center as a customer care and finance representative for Sprint PCS dealing with collections, billing disputes and account modifications, basic troubleshooting for wireless devices and underwent training for the incorporation of other skill sets such as tier I tech support, upselling, and account retention. I also did a few part-time freelance transcription jobs using Microsoft Excel, Outlook, and Word 2010. I'm relatively new at audio transcription jobs however, I am confident of delivering efficiently based on my previous experience with customer service where 100% compliance is strictly observed especially when it comes to proper documentation and having active listening skills is equally important.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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