I have been working in the call center industry for more than 4 years. I experienced being a customer service representative, technical support and receiving escalated calls from unsatisfied customers. With the last company that I was into, I manned a team of 8 people where we handled furniture deliveries, doing both inbound and outbound calls and sending emails to clients regarding customers orders. That was to make sure that they received their orders on time.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.