Call Center Operations Manager

Overview

Looking for full-time work (8 hours/day)

at $9.43/hour ($1,818.18/month)

Bachelor of Science in Business Administration Major in Marketing Management

Last Active

April 12th, 2016 (3711 days ago)

Member Since

June 19th, 2014

Profile Description

I've been in the contact center industry for 10 years and had experience handling different programs - telecommunications and automotive. I am currently an Operations Manager handling a technical support program for an Australia based telecommunications company. I have 7 supervisors under my wing each with 15-20 agents. My team is responsible for making sure that client targets are met and exceeded such as Net promoter score, handle time and Service Level. Prior to the aforementioned job, I was also an Operations Manager handling a customer service line of business also with 7 supervisors wit 15-20 agents. I am highly analytical and can come up with effective solutions and strategies to optimize team performance and provide valuable business recommendations to the client. I have great people management skills that enables me to motivate and drive my team to perform. I am also skilled at using MS applications such as word, excel, powerpoint and outlook.