Email and Chat Support / Customer Service Support

Overview

Looking for full-time work (8 hours/day)

at $1.88/hour ($363.64/month)

College Graduate

Last Active

January 19th, 2015 (4156 days ago)

Member Since

June 18th, 2014

Profile Description

Oct 20 21014 – January 16,2015
Balsam Brands USA
(Seasonal Account)
Position Title (Level): Customer Service Representative
Specialization : Email and Chat Support (homebased)
February 2014 – September 5, 2014
Homeqwik LLC
Position Title (Level): Administrative Assistant / Virtual Assistant
Specialization : Administrative tasks, Documentation, Transcription
Role
: Virtual Assistant (homebased)
Industry : Real Estate Company
Sep 2012 - Jan 2014
Stream Global Services
Position Title (Level): Technical Customer Care Representative
Specialization : Customer Service
Role
: Customer Service - General
Industry : Call Center / IT-Enabled Services / BPO
Work Description:
* Chat Support
* Assist AOL U.S members
* File Host Problem Report
* Remote Session of member's computer
* 5 chat windows and unlimited remote session
* Technical support for ISP and AOL SOFTWARE
Oct 2006 - Aug 2012
IBM PHILIPPINES
Position Title (Level): Team Leader
Specialization : Customer Service
Role
: Customer Service - General
Industry : Call Center / IT-Enabled Services / BPO
Work Description:
•Instrumental in improving customer-satisfaction ratings through suggestion, development and implementation of new reporting procedures.
•Enhanced employee performance and attendance through daily mentoring, one-to-one discussions and motivational strategies.
•Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.
•Work closely with other departments to promote sales, clarify information and distribute reports.
March 2003 - Sep 2006
TELEPERFORMANCE PHILIPPINES
Position Title (Level): Team Leader
Specialization : Customer Service
Role
: Customer Service - General
Industry : Call Center / IT-Enabled Services / BPO
Work Description:
•Selected to coach and mentor new customer service representatives for the call centre.
•Achieved satisfaction score on all phone monitors throughout tenure.
•Processed mobile phone orders, answered questions, responded to concerns and alleviated delicate situations with professionalism and sensitivity.
•Gather, analyze and report daily/weekly/monthly sales and service statistics.