1. I worked for a Mortgage Account in US (Nationstar Mortgage) in a BPO company in the Philippines (Tata Consultancy Services.) I was a Customer Service Representataive and an Escrow Trained Mortgage Specialist which deals with Taxes and Insurance in the mortgage property. I was promoted as an SRE (Service Recovery Expert) which deals with customers complaint and escalation, supervisory calls.
2. I worked as an Escalation Lead in one of the BPO company (CSS Corp) for the account Singapore Post. The account deals with 3 split (1. Postal Services 2. Online Shopping 3. Courier Services). And I am proud to say that I am certified with all the splits. I was promoted to handle split 3- Courier services. I am the one who handled escalated calls (customers asking for manager). I am also dealing with clients to resolve customers issues. I communicate with them(customer and client) via
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.