Data Entry | VA | Social Media | Blogging

Overview

Looking for full-time work (8 hours/day)

at $187,644.95/hour ($36,364,090.91/month)

Associates degree

Last Active

August 5th, 2017 (3227 days ago)

Member Since

June 16th, 2014

Profile Description

ABOUT ME
- An expert in order and quote processing for 7 years.
- Working in the BPO industry for 11 years
- A Tech Blogger and a Social Media Expert. Writes gadget reviews, press release and tech ---------- Creates Facebook Fan Page for specific websites and promotes it to gain likes, impressions, and engagements.
- Has knowledge in SAP, WordPress, BlogSpot, SEO, MS Office, Google Analytics, Google Webmaster Tools, and Social Media Platforms.
SKILLS
- MS Office 2016
- HTML
- Wordpress
- SEO
- SAP
- Social Media Platforms including Facebook, Pinterest, Twitter, Tumblr
- Google Webmaster Tools
- Google Analytics
WORK EXPERIENCE
Order Management Representative Brady Philippines Direct Marketing Incorporated
-
July 19, 2010, to October 31, 2017
RESPONSIBILITIES
- Responsible for entering incoming orders into the order entry system based on defined SLAs.
- Compare data entered with source documents to ensure accurate information is entered.
- Correctly process Orders, Quotes, and/or Leads in SAP or IFS for the corresponding campaign assigned to.
- Utilize support from other SAP Users coordinators globally.
- Take ownership of customers' requirements.
Customer Service Representative - Non-Voice
Startek International Philippines
October 6, 2008 to February 1, 2010
RESPONSIBILITIES
- Takes responsibilities for accurate order processing.
- Responsible for attaining and maintaining goals such as productivity and quality.
- Ensures that targets are met within specified timelines or SLAs.
- Ensures correct product and package have been included in the customer’s account.
Operations Associate
HSBC Electronic Data Processing Philippines Inc
May 8, 2006 – August 15, 2008
RESPONSIBILITIES
- Takes customer calls in an inbound call center environment.
- Responsible for relationship building and account management while resolving customer inquiries in a professional.
- Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
- Responsible for achieving goals such as AHT, Quality, and Sales