Virtual Assistant

Responsible for onboarding and training new hires in content moderation policies tailored to our specific market. Conduct monthly refresher sessions to reinforce policy retention and ensure alignment with evolving client standards. Collaborate closely with operations and client teams to deliver accurate, timely, and well-disseminated guidance to moderators, supporting quality assurance and operational excellence.

Provided frontline technical assistance for Bell Canada's internet services, resolving connectivity issues and troubleshooting network-related problems for residential and business customers. Delivered expert support for modems, routers, and related accessories, ensuring optimal performance and customer satisfaction through clear communication and efficient problem-solving

Worked for one year updating and maintaining business websites, with a focus on enhancing user experience and visual appeal. Designed logos, banners, and promotional graphics, along with business cards, social media assets, and email templates to support branding and marketing efforts. Collaborated with clients to deliver tailored design solutions that aligned with their business goals.