My name is Leila Reynaldo and I am an experienced writer, an online teacher and a seasoned customer service specialist.
I worked in the BPO industry for over 5 years and handled various clients from US and UK. I started with a satellite provider company based in the US and I belonged to an inbound team which was responsible of receiving inquiry calls and providing technical solutions, setting up appointments, and payment processing. I also worked as a sales agent for a mobile phone company based in UK where I had to upsell and reach a quota for an additional commission. Recently, I worked as a back-office agent handling email inquiries and collections. In this job, I needed to respond to 25-30 emails per day with resolutions on issues raised.
I worked online as an English tutor to Japanese professionals and as a customer service rep for a music school in the US.
In addition to my work experience, I have an excellent communication skills both oral and written. My typing speed is above average which is 50-60 words per minute. I am also a diligent, patient, and a hardworking person. I understand the importance of working with a constant effort to accomplish a goal.
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