A Customer-focused individual, with strong inbound call center experience for leading BPO companies with knowledge of technical support and business processing services.
*Strong points are the following:
*Strong problem solving abilities
*A demonstrated competency for Windows - MS Office applications, keyboarding proficiency and use of automated systems.
*Articulate with excellent verbal and written communication skills.
*Can diplomatically resolve customer complaints and diffuse tension to ensure customer retention.
*Fast learner can adapt well to changes and pressures in the workplace.
*Works well independently and as a team member.
*Knowledge in basic troubleshooting of hardware and connectivity issues for high speed online internet services
*Can be able to interpret information pertinent to underwriting such as occupational risks, personal hazards, medical history
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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