Virtual Support Staff

Overview

Looking for full-time work (8 hours/day)

at $5.01/hour ($960.00/month)

Bachelors degree

Last Active

April 18th, 2023 (1162 days ago)

Member Since

June 12th, 2014

Profile Description

Started to have a 10 months experience in an Independent TV
Production company which caters to MTV Philippines that time. Experienced to be
a Production Assistant to managing
the whole productions on its last episodes of MTV Bling.After TV Productions, I have ventured Call center/BPO Industry which i really got interested with.
Experienced doing outbound calls for a VOIP account and inbound selling for a
fashion catalogue account, Newport News with VXI ---------- the same Industry, I have experienced being part of the
support role which i lasted for 2 years. I'm being part of the recruitment team for Teletech which i
have practiced doing end to end recruitment process and doing interviews for a
Lead, QA, and Managerial ---------- etech leave me with a great experience. But, when I
transferred to Startek being part of a Pioneer (wave 1) account for online
shopping, really changed me a lot and become more passionate to the work I'm
doing in the operations. I was exposed to do inbound customer service
interaction with customers which they can give feedback thru NPS scores. Also,
handled responding customer's inquiry thru emails.
With Startek, I was given a chance to be promoted as a QA specialist and after a year, they
promoted me as a Team Leader for an
internet cable account.
Gaining confidence in the BPO setting for 8 years with
experiences as an agent for calls, emails and chat support as well as
experiences in a support role, I’m now working with less supervision at home as
a Virtual Support staff who manages
customer service and social media marketing task at Digital Classifieds Group
Ltd. I’m at my 5th year with them. Also had a part time role at
BVirtual Company as an online proctor.