Customer-focused customer service professional with strong in-bound and outbound call center experience for more than 4 years. Trained to handle and provide one-call resolution to complex billing and service related issues. Possess leadership qualities and good interpersonal relationship. Willing and able to learn and develop my skills for the betterment of
my performance and exceed what are expected from me. Communicatively competent both verbal and written, can speak and write fluent English. Capabilities includes: Customer service relations, competency in windows applications, general accounting, management,journalism, leadership skills and able to multi-task effectively. My journalism skills has gone a long way since I have been doing this way back in
highschool, I never fail to be a part of the editorial board for our school paper and got the post as editor-in-chief . In high school and in college, 9 years of continuous training and hands-on experience has served a strong foundation for my writing skills. I worked with American Diaebetes Asssociation way back
in 2005, helping more americans be aware the risk of having dabetes. I have also worked as a customer service specialist for Yellow page on line , doing on line directopry updates. for almost two yers, i've worked as a credit management advisor for British Telecom.
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