Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $4.55/hour ($400.00/month)

College Graduate

Last Active

April 1st, 2016 (3179 days ago)

Member Since

June 12th, 2014

Profile Description

I am a business graduate that started a career in an I.T. Field. As a Service Desk Analyst, we responds to telephone inquiries concerning: support, processing or request procedures, systems status and network connectivity, and a variety of basic to moderately complex applications and hardware and software problems within company. Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and suggests improvements.
Apart from my experience, I have an excellent communication skills both oral and written. I have the ability solve problems quickly, and lastly knowledgeable with Microsoft office applications.