I have several years of experience working with customers and clients, whether over the phone or through face-to-face interaction. I handle different lines of business. From customer service, technical, healthcare sales, and financial collection accounts. As the first line of contact in every role that I have been in, it has taught me different skills. Below is a list of my job responsibilities.
Financial Collection Specialist
Receive inbound calls for the financial and collection departments.
* In charge of receiving payments for Verizon Wireless customers.
*In charge of payment negotiation for past-due wireless accounts.
Sales Representative
Receive inbound calls for Medicare insurance patients.
*In charge of checking insurance coverage, especially Part B, for Medicare members
*Upsell medical braces for non-qualified insurance members.
*Promote other products, such as pharmacy delivery, for qualified and non-qualified insurance holders.
Technical Representative
Receive inbound calls for ATT Uverse customers.
*Provide technical assistance for ATT Uverse customers.
Customer Care Representative
*Receive inbound calls for the general customer care department at T-Mobile USA.
* Provide basic assistance for basic technical support for mobile devices.
Experience: 2 - 5 years
*Receive inbound calls for Medicare Insurance patients *In charge to check insurance coverage especially Part B for Medicare Members *Upsell medical braces for not qualified insurance members. *Promote other products such as pharmacy delivery for qualified & non-qualified insurance holders.
Experience: 6 months - 1 year
*Receive inbound calls for general customer care department for T-Mobile USA * Provide basic assistance for basic technical for mobile devices.
Experience: 2 - 5 years
*Receive inbound call for ATT Uverse customers *Provide technical assistance for ATT Uverse customers
Experience: Less than 6 months
Completes the training and certification for Lead Generation
Experience: Less than 6 months
Complete training and certificate for Calendar Management
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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