Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $1.14/hour ($200.00/month)

GRADUATE

Last Active

June 10th, 2014 (3841 days ago)

Member Since

June 11th, 2014

Profile Description

Customer Service Representative IV, Technical Support Representative II and Sales Representative V
o Delivering exceptional multi-channel customer service and support in a cost-effective way.
o Provide exponential growth in making sales which represents a huge challenge in terms of maintaining stable results due to the increase of turnover rates, which in turn impacts the final service’s outcome.
o Ensuring the best customer service in terms of bill explanation and clients’ disputes in Mid-south, Central and Atlanta Region in USA.
o Giving clients a walkthrough on what to do to resolved their technical problem in cable service.
o Explaining how things went wrong in their internet service and providing resolution that will provide customer satisfaction.
o Hitting different matrices that were set by the client (AHT, Transfer, First-Call-Resolution, Sales, Non-productive dispatch).
o Making bill and technical calls transitioned to sales to hit the target set by the clients.
o Regular performance reviews linked to personal development plans
o Consistent training and objective coaching
o Handles customer questions, complaints, and inquiries with the highest degree of courtesy and
professionalism
o Successfully utilize sales techniques to retain, up sell, and or cross-sell customers.
o Excellent communication, multi-tasking, negotiation skills.
o Ability to remain calm under pressure and work in a concise, clear and focused manner