Customer Service

Overview

Looking for full-time work (8 hours/day)

at $1.79/hour ($345.45/month)

Second Year College

Last Active

April 17th, 2017 (3336 days ago)

Member Since

June 10th, 2014

Profile Description

I have been working in the Call Center Industry for 5 years and 3 months as a Technical Support Representative, My job is to troubleshoot computers and printers. With my first 2 years I was promoted from Tier1 to Tier2 (Escalation Team) in which I had to handle difficult issues that Tier1 cant fix.
I left after 3 years and joined a different company still in the call center, after 1 year I was promoted as POC (Point of Contact). My job was to help agents when they have difficulties supporting customers thru the phone, I also coach newly hired agents and help them all through their probation period, I was also the back up of my manager whenever she's not around in which I sometimes take supervisor calls.
I value Customer Satisfaction and I know that sometimes we have to go out of our comfort zone and to exert extra effort and time in the name of Customer and Employer satisfaction.
I am a quick learner, I tend to excel in everything I do and I can do any work as long as training is provided.