BPO Operations

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

Bachelors Degree - BBA Management

Last Active

June 17th, 2014 (3913 days ago)

Member Since

June 9th, 2014

Profile Description

I have over eight years of experience working in a BPO or call center setting. I started out as a customer service and sales representative for a North American cable company, Charter Communications. I was based in the Dumaguete site of Teletech Holdings Inc. My role was to provide customer care, billing and technical support, and also to generate sales through up-selling. Then I got a chance to move to Cebu and become a customer support representative for the world's biggest software company, Microsoft, through one of their premiere business process outsourcing partners, Convergys. My role was pretty much the same as my previous job. I then got promoted within Convergys, got transferred to another department working as a Team Leader for a technical support team for Time-Warner Cable High-Speed Internet. I moved into a leadership and support role where I provided guidance to frontline staff with the goal of achieving and maintaining targets for metrics needed to sustain the day-to-day operations of the program. I spent about five years in this role where I developed my proficiencies in business administration, data analysis and decision-making. I availed of my early retirement option after 7 years and went back home to Dumaguete where I have had short stints in a couple of call centers providing support for an American cellular phone service provider and a travel agency specializing in budget fares for students. I now have three children who I plan to support by working full-time on a home-based career.