Catherine

Quality Analyst/Coach/Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 18th, 2024 (13 days ago)

Member Since

January 31st, 2021

Profile Description

With more than 9 years of experience as a professional quality analyst, I have a proven track record of delivering exceptional customer assistance and process improvement support. My expertise lies in team-level quality analysis, where I oversee inbound customer support and outbound sales agents' emails and phone calls. Additionally, I excel in conducting fraud and compliance audits, facilitating team calibration, and creating and maintaining quality frameworks that align with workflows. I possess advanced proficiency in Microsoft Office Tools/Google Workspace, CRM, and Zendesk.

Top Skills

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Personal Assistant

Other Skills

Human Resources

Real Estate » Appointment Setting

Office and Administration » Microsoft Excel

Office and Administration » Travel Planning

Basic Information

Age
32
Gender
Female
Website
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Address
Muntinlupa
Tests Taken
IQ
Score:  135
English
B2(Upper Intermediate)
Uploaded ID
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