Positive-minded, professional and determined committed to the company's success.
Well-adept with the use of Microsoft Office 2010 Word, Excel, and Powerpoint programs. Handles incoming and outbound calls. Strong analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes. Flexible team player who can multitask concurrent projects. Has a strong background in staffing coordination between the home health personnel, therapists and staff community. Accurately reviews the therapists notes in compliance with the Medicare and Medicaid standard protocols.
Does multitasking from being a staffing coordinator, quality assurance, therapist credential ffups and team leader. Does training to newly recruited staffing coordinators and quality assurance specialist.
As the company's team leader, I also submit accurate weekly report to the higher management regarding the weekly status of the company in terms of the patient census and its significant effect in targeting the annual income goal. Carefully reviewing each departmental weekly report to track each departments productivity.
Ensure that the call system is operating functionally and troubleshoots any call-related or phone-related problems to the software technical support team.
Innovative problem seeker by doing a software review to upgrade knowledge base i.e. Kinnser, Dropbox, Evernote, and Nextiva.
Relevant knowledge in using Quickbooks.
Enthusiastic and eager to meet challenges and quickly assimilate new concepts.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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