8fd180be4d 4d0c099082

E-Comwmerce/VA/CSR/TSR/Email and Chat Support/Amazon Expert

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 25,000.00/month
( $455 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $2.63 USD/hr )
EXPERIENCE OVERVIEW
8 years
BASIC INFORMATION
Age:
39
Gender:
Female
Tests Taken:
IQ
Score:  133
English
 C2(Advanced/Mastery)
Last Active:
August 14th, 2022 (4 days ago)
Member Since:
June 7th, 2014
SKILL SUMMARY

Mon Premier Sourire
(HomeBased)
Chat Support/FB MOderator

1) Shopify 
2) AliExpress
3) Oberlo 
4) Customer service - email support.
Me+Virtual AssistantHomeBasedAugust 30, 2017 – July, 9, 2018. Product Research. Listing Products on Amazon.. Inventory Management. Processing Order. Handling Returns and Customer Service.. Product Listing Optimization

KROSSOVERINBOUND/OUTBOUND/EMAIL SUPPORTHOME BASEDOCTOBER 2015 – JULY 31, 2017
•Responding immediately to messages that can be answered very briefly.•Respond and solve customer email enquiries, such as complaints and other questions about the services we provided.•Answer telephone calls quickly in a professional and friendly manner•Following up with customers.

GOLF STYLE INC.VA/ LEAD GENERATION /ADMINISTRATIVE ASSISTANCE/CSR/SALESHOME BASEDJUNE  2014 – JUNE 20,2015
???Email Management•Identify qualified leads and properly categorize them through data entry within the CRM system.•Contact new leads to offer them our services .•Identify potential leads and classify them to either cold lead, warm, hot.•Data Input.
 


(Oct 2015 - July 31,2017
Technical Support Representative in Transcom Asia in Frontera Verde Tiendesitas Pasig City (NovUpgrade to see actual infoApril 27, 2014)
where in I am responsible in:
ß Providing technical support for defined client projects
ß Provide full range of technical support service to customers of a leading UK Internet Service Provider.
ß Provide real-time resolutions to technical concerns of customers
ß Serve as subject matter experts who educate customers on technical aspects while ensuring customer
satisfaction.
ß Accept calls transfered by Level 1 support or from the customer service, and support email issues as well.
ß Take inbound customer calls to provide technical support for end users through active listening,
effective troubleshooting, and problem solving through established methods and procedures
ß Provide “up sell” information that might include new features including technical support or any other
information to disseminate on a call
ß Responsible for taking control of and resolving complex technical and escalated customer issues
ß Transfers calls to other departments where appropriate
ß Answers IT Support calls for all customer requests in a professional, courteous manner and logs these calls
into IT’s Call tracking system
ß Documents and simulates complex customer issues to find solutions and fixes to customer inquiries and
problem
ß Positions subscriptions for services rendered
ß Open and closed issues
I am doing customer service with email and chat support in Sutherland Global Services (Aug. 24,2008 - Feb 25, 2011)
My responsibilities includes:
• Performs outbound call duties necessary for complete customer satisfaction
• Ensures problem resolution, keeping track of case history and identifies and prevents known issues that may
arise after resolution. Responsible for managing caseloads and ensure timely, efficient, and quality service
• Responsible for processing customer inquiries by proceeding through appropriate work flows determined
by questioning and listening
• Integrating knowledge of products and services in recognizing customers' needs; asking questions to learn
about customer preferences directly related to products and services, explaining features and benefits and
how it addresses account holder's preferences or concerns.
• Interacts with customers through telephone in response to inquiries.
• Responsible for attending to financial and non-financial customer inquiries (e.g. billing explanations and
account maintenance)
• Identifies and resolves issues affecting customer client systems
• Actively supports the customer in all aspects through to problem resolution, keeping the customer informed
and updated throughout life of incident
• Ensures that customer expectations are met and in line with company policies and procedures
• Consult with customers about their product or service needs or their wants
• Analyze what the customer says they want and need then match to the solution.
• Troubleshoot products and services to best fit their needs and expectations.
• Receive customer calls for products and services.
• Resolves customer questions, complaints and requests, frequently involving some policy interpretation.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Personal Assistant
  • Research
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Lead Generation
  • Sales Representative
  • Telemarketing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Personal Assistant
  • Research

English
EXPERIENCE

I have been in a call center industry for more than 5 years.I have been working with different nations and culture.I have worked with Americans,Canadians,British and Australian where in I can say that I have learned to communicate with them confidently.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Sales and Marketing
EXPERIENCE

I have an experience as a telemarketing.I can say that I am good at it.Because on the call center company that I have been with we are doing upselling. Since I enter the call center industry,I have learned a lot of things.And I am grateful for that.

SKILL RATING
  • Lead Generation
  • Sales Representative
  • Telemarketing

Customer Service & Admin Support
EXPERIENCE

Since I do have an experience as a customer service I am confident to marked it as 5 star.Rest assured that I can do the said job, since experience thought me well.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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