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4) Customer service -
Me+Virtual AssistantHomeBasedAugust 30, 2017 – July, 9, 2018. Product Research. Listing Products on Amazon.. Inventory Management. Processing Order. Handling Returns and Customer Service.. Product Listing Optimization
KROSSOVERINBOUND/OUTBOUND/EMAIL SUPPORTHOME BASEDOCTOBER 2015 – JULY 31, 2017
•Responding immediately to messages that can be answered very briefly.•Respond and solve customer
GOLF STYLE INC.VA/ LEAD GENERATION /ADMINISTRATIVE ASSISTANCE/CSR/SALESHOME BASEDJUNE 2014 – JUNE 20,2015
(Oct 2015 - July 31,2017
Technical Support Representative in Transcom Asia in Frontera Verde Tiendesitas Pasig City (Nov
where in I am responsible in:
ß Providing technical support for defined client projects
ß Provide full range of technical support service to customers of a leading UK Internet Service Provider.
ß Provide real-time resolutions to technical concerns of customers
ß Serve as subject matter experts who educate customers on technical aspects while ensuring customer
ß Accept calls transfered by Level 1 support or from the customer service, and support
ß Take inbound customer calls to provide technical support for end users through active listening,
effective troubleshooting, and problem solving through established methods and procedures
ß Provide “up sell” information that might include new features including technical support or any other
information to disseminate on a call
ß Responsible for taking control of and resolving complex technical and escalated customer issues
ß Transfers calls to other departments where appropriate
ß Answers IT Support calls for all customer requests in a professional, courteous manner and logs these calls
into IT’s Call tracking system
ß Documents and simulates complex customer issues to find solutions and fixes to customer inquiries and
ß Positions subscriptions for services rendered
ß Open and closed issues
I am doing customer service with
My responsibilities includes:
• Performs outbound call duties necessary for complete customer satisfaction
• Ensures problem resolution, keeping track of case history and identifies and prevents known issues that may
arise after resolution. Responsible for managing caseloads and ensure timely, efficient, and quality service
• Responsible for processing customer inquiries by proceeding through appropriate work flows determined
by questioning and listening
• Integrating knowledge of products and services in recognizing customers' needs; asking questions to learn
about customer preferences directly related to products and services, explaining features and benefits and
how it addresses account holder's preferences or concerns.
• Interacts with customers through telephone in response to inquiries.
• Responsible for attending to financial and non-financial customer inquiries (e.g. billing explanations and
• Identifies and resolves issues affecting customer client systems
• Actively supports the customer in all aspects through to problem resolution, keeping the customer informed
and updated throughout life of incident
• Ensures that customer expectations are met and in line with company policies and procedures
• Consult with customers about their product or service needs or their wants
• Analyze what the customer says they want and need then match to the solution.
• Troubleshoot products and services to best fit their needs and expectations.
• Receive customer calls for products and services.
• Resolves customer questions, complaints and requests, frequently involving some policy interpretation.
I have been in a call center industry for more than 5 years.I have been working with different nations and culture.I have worked with Americans,Canadians,British and Australian where in I can say that I have learned to communicate with them confidently.
I have an experience as a telemarketing.I can say that I am good at it.Because on the call center company that I have been with we are doing upselling. Since I enter the call center industry,I have learned a lot of things.And I am grateful for that.
Since I do have an experience as a customer service I am confident to marked it as 5 star.Rest assured that I can do the said job, since experience thought me well.
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