Email and Chat Support / Technical Support

Overview

Looking for full-time work (8 hours/day)

at $6.65/hour ($1,280.00/month)

Vocational: English Proficiency The Besttech - Fairview (September 2011) Tertiary: Diploma in Information Technology STI Novaliches (2005-2007) undergraduate Secondary: Ismael Mathay Sr. High School Sangandaan Novaliches (2001-2005)

Last Active

July 30th, 2023 (1047 days ago)

Member Since

June 7th, 2014

Profile Description

Employment
History:
<!--[if !supportLists]-->•         
<!--[endif]-->Complaints
Case Manager (April 2015 to July 2018)
Teleperformance Fairview,
Philippines
Key
Responsibilities:
<!--[if !supportLists]-->·        
<!--[endif]-->Identify complaints and conduct fair and thorough
investigations in order to find satisfactory resolution for each customer.
<!--[if !supportLists]-->·        
<!--[endif]-->Accurately and consistently log each complaint into the
system.
<!--[if !supportLists]-->·        
<!--[endif]-->Provide a resolution to each complaint.
<!--[if !supportLists]-->·        
<!--[endif]-->Ensure that a fair outcome is achieved for each customer
based on their individual circumstances and any material distress,
inconvenience or financial loss.
<!--[if !supportLists]-->·        
<!--[endif]-->Communicate in a helpful and friendly manner with every
customer – either over the telephone or EMAIL.
<!--[if !supportLists]-->·        
<!--[endif]-->Look for opportunities to identify on-going issues and
eliminate repeat complaints in order to improve overall customer experience.
 
<!--[if !supportLists]-->•         
<!--[endif]-->;Email and
Chat Support Representative ( January 2018 to July 2018) [Part
time- Project Based]
Xtava, Home-based
Key
Responsibilities:
<!--[if !supportLists]-->·        
<!--[endif]-->Answer all queries and complaints about the products via
email, chat and Facebook comments
<!--[if !supportLists]-->·        
<!--[endif]-->Handles 3 active chats at a time with different concerns.
<!--[if !supportLists]-->·        
<!--[endif]-->Respond to customers chat messages within 60 seconds or less
<!--[if !supportLists]-->·        
<!--[endif]-->Walkthrough the customer on how to purchase or process the
payment
<!--[if !supportLists]-->·        
<!--[endif]-->Confirm the orders and provide information about the
shipping and delivery period
<!--[if !supportLists]-->·        
<!--[endif]-->Educate the customer about the return and warranty period
 
 
 
<!--[if !supportLists]-->•         
<!--[endif]-->Chat Support
Representative ( July 2017 to December 2017)
Engage to Sell, Home-based
Key
Responsibilities:
<!--[if !supportLists]-->·        
<!--[endif]-->Performed all aspects of customer support, including search
for new and used vehicles, service appointment and ordering vehicle parts via
chat with 60 seconds response time.
<!--[if !supportLists]-->·        
<!--[endif]-->Get the customer’s contact information and forward it to the
sales team.
<!--[if !supportLists]-->·        
<!--[endif]-->Handles 3 active chats at a time with different concerns.
 
<!--[if !supportLists]-->•         
<!--[endif]-->Technical
Support Representative (February 2012 to April 2015)
Teleperformance Fairview,
Philippines
Key Responsibilities:
<!--[if !supportLists]-->·        
<!--[endif]-->Diagnose and resolve technical hardware and software issues
involving internet connectivity, email clients and more.
Recognition
and Completion:
 
<!--[if !supportLists]-->•         
<!--[endif]-->Training for Customer Resolution Group (April 6 – 10, 2015)
<!--[if !supportLists]-->•         
<!--[endif]-->You make me smile award by creating more advocate for the
company (April 24, 2015)
 
Skills and Strengths:
<!--[if !supportLists]-->•         
<!--[endif]-->Ability to speak and write clearly and accurately;
<!--[if !supportLists]-->•         
<!--[endif]-->Demonstrated proficiency in typing;
<!--[if !supportLists]-->•         
<!--[endif]-->Knowledge of customer service principles and practices;
<!--[if !supportLists]-->•         
<!--[endif]-->Responsible and reliable with strong organizational skills;
<!--[if !supportLists]-->•         
<!--[endif]-->Able to work without supervision independently or in a group
setting;
<!--[if !supportLists]-->•         
<!--[endif]-->Quick learner with excellent people skills;
<!--[if !supportLists]-->•         
<!--[endif]-->Effective at multitasking and thrive in a fast-paced
environment;
<!--[if !supportLists]-->•         
<!--[endif]-->Ability to communicate effectively with management and
customers alike;
<!--[if !supportLists]-->•         
<!--[endif]-->Knowledgeable in meeting, anticipating and later providing
high quality services to the customers;
<!--[if !supportLists]-->•         
<!--[endif]-->Typing speed: 50 wpm